Refund Policy

Refund & Return Policy

At Steamery Goods LLC, we strive to provide high-quality products and exceptional customer service. Please review our refund and return policy carefully to understand your rights and obligations.

15-Day Money-Back Guarantee

We stand behind our products with a 15-Day Money-Back Guarantee. If you don't like the item, send it back.

Returns

We accept returns of products within 30 days from the date you receive your order. To start a return, you must first contact our support team for authorization, then return the item within 10 days of receiving that authorization. The customer is responsible for return shipping costs.

Refund Eligibility

Refunds will be issued under the following conditions:

• Fraudulent or unauthorized transactions.
• Defective or damaged products.

Only one refund per product is allowed. Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact our customer service at contact@steamskinlab.com within a reasonable time frame.
• Include your order number and a description of the issue in your email.
• We may request photos of the damaged item to process your claim.
• Return items to: Steamery Goods LLC, 3500 South DuPont Hwy, Dover, DE 19901.

Contact Us

If you have any questions regarding our refund and return policy, please reach out to us:

• Email: contact@steamskinlab.com
• Phone: +1 (941) 3073 675
• Office Address: Steamery Goods LLC, 3500 South DuPont Hwy, Dover, DE 19901

Thank you for choosing steamskinlab.com. We appreciate your business!